visitor searches
  • Text Size 
  • increase text size
  • decrease text size
  • return to default text size

211 History

United Way of Metropolitan Atlanta first launched 2-1-1 in 1997. 2-1-1 is now available in all 50 states. All 6 New England States have statewide coverage including - NH, VT, CT, MA, ME and RI.

United Way of America supports 2-1-1 as the first number to call to connect with health and human services and volunteer opportunities. United Ways have a long-standing tradition of commitment to funding information and referral (I&R) services in their respective communities. They have also declared February 11th National 2-1-1 Day.

NH 2-1-1 Background and Planning

The efforts to bring 2-1-1 to NH began in 2000 with the passage of House Bill 707. This bill established the NH 2-1-1 Commission. The commission was made up of representatives from the legislature, 9-1-1, the Department of Health and Human Services and local information and referral (I&R) agencies, specialized and comprehensive.

The commission's task was to review information and referral services in the State of NH and make recommendations to the Governor, Legislature and Public Utilities Commission (PUC) on providing 2-1-1 services to the residents of NH.

In June 2002, the Legislature's 2-1-1 Commission formally accepted a design for NH's 2-1-1 service.

In 2003, five regional and statewide I&R agencies and the Granite United Way joined to create the NH 2-1-1 Partnership. This Partnership petitioned the NH PUC to reserve 2-1-1 in its name.

In 2005, the NH 2-1-1 Partnership was awarded the 2-1-1 dialing code by the PUC. UWNH and the I&R agencies have since been working together to determine the most efficient, effective and sustainable operational model for NH 2-1-1.

In 2006, UWNH became the lead partner in the 2-1-1 effort, supporting a project director to assist with planning and development of 2-1-1 and recruiting a chief volunteer to assist the project director and establish a Task Force.

From April 2006 through July 2006, the project director and the volunteer Task Force Chairperson analyzed existing 2-1-1 programs and reviewed program costs, technology, staffing structure, call volume, phone systems, and current and future United Way funding for the five NH I&R agencies.

On June 30, 2006 at a UWNH meeting, the UWNH voted to support a centralized 2-1-1 system with one central call center and database initially operating 8:30 a.m. – 5 p.m.

In November 2007, in partnership with Public Service Company of New Hampshire, 2-1-1 NH began pilot operations using it's tollfree number to take calls forwarded from regional I & R programs by attrition.

On June 11 2008, Granite United Way and its partners launched 2-1-1 services statewide. Citizens across the State of NH are able to connect, via landlines and cell phones, by simply dialing 2-1-1.

Powered by ReferWeb
The AIRS/211 LA County Taxonomy is reproduced with permission from 211 LA County.

Helpful Search Hints


Search using Service when you know one or more of the words in a service terms. For example, searching with the words rent and assistance will help you find the service term rent payment assistance.

Agency/Program Name

Search using Agency/Program Name when you know one or more of the words in a service provider name or program name. For example, search with the words red and cross to find American Red Cross locations and see what services are offered.

Not finding what you want?

If you don’t find any matching results, change the drop down list from Any Word to Partial Word. This is the least restrictive search. Finding too much on the results list? If there are too many results matching the word you used for searching, try the following to see fewer matches: Use more words for searching. For example, search with the three words bill payment assistance instead of just the word assistance. Another example is to search with the words abuse counseling or abuse prevention instead of just abuse. Change the drop down list from Any Word to All Words or Exact Phrase. This is the most restrictive search.

If you limited your search by ZIP Code or town, delete the limits.

Please do not assume that the service you requested is not in our database. If you dial 2-1-1 in New Hampshire or 1-866-444-4211 from a PBX or from outside of the state, you will be connected to a Certified Information & Referral Specialist who is specifically trained to navigate the database in order to find the resources that most closely match your needs.

Click here for a new search.

Click here to contact us by email.